Refund Policy

Thank you for shopping at VELOIR. We value our customers and want you to have a smooth shopping experience. Please read our refund policy carefully.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Opened or used perfumes / cosmetic products

• Customized or personalized products

• Sale or discounted items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5-7 business days.

• The amount will be refunded to your original payment method.

Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item, please contact us within 48 hours of receiving your order and provide clear pictures or video proof.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Contact Us

If you have any questions about our Refund Policy, please contact us:

📧 Email: veloirperfumesofficial@gmail.com
📞 Phone/WhatsApp: 03346425700